Quality
GSC’s Quality Management System (QMS) consists of our set of policies, processes and procedures required for planning and execution (Production / Development / Service) in the core business area of our organization. Our QMS integrates the various internal processes within the organization and intends to provide a process approach for project execution. Our QMS enables us to identify, measure, control and improve the various core business processes that will ultimately lead to improved customer satisfaction.
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Our mission, “We are committed to customer satisfaction by providing quality products and service on time, guaranteed”, becomes a reality from order entry through design, manufacturing, servicing, and installation, when all activities are controlled in accordance with the commitments of the QMS and ISO 9001:2015 requirements. Auditors from BSI, Inc., the world leading quality management system registrar, visited General Stair Corporation (GSC) in August 2007 and spent several days conducting a rigorous audit against the ISO 9001:2008 standard. GSC successfully passed the audit, becoming the first stair and rail contractor in the US homebuilding industry to be ISO 9001:2008 certified. Achieving ISO certification confirms that the company has implemented the necessary internal procedures to meet obligations for best practices in quality. Since then GSC has successfully re-certified every other year, in 2018, we received the ISO 9001:2015 certificate, thus confirming that the company keeps respecting best practices and upholding quality. (Press Release | ISO Certificate).
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ISO 9001 is by far the world’s most established quality framework, currently being used by over 3/4 million organizations in 161 countries, and sets the standard not only for quality management systems, but management systems in general. ISO 9001 is a family of standards for quality management systems. ISO 9001 is maintained by ISO, the International Organization for Standardization and is administered by accreditation and certification bodies.
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ISO 9001 is suitable for any organization looking to improve the way it is operated and managed, regardless of size or sector. ISO 9001 helps all kinds of organizations to succeed through improved customer satisfaction, staff motivation and continual improvement. ISO 9001 can help bring out the best in your organization by enabling you to understand your processes for delivering your products/services to your customers.
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When ISO 9001:2015 is implemented in an organization:
- Well defined and documented procedures improve the consistency of output
- Quality is constantly measured
- Procedures ensure corrective action is taken whenever defects occur
- Defect rates decrease
- Defects are caught earlier and are corrected at a lower cost
- Defining procedures identifies current practices that are obsolete or inefficient
- Documented procedures are easier for new employees to follow
- Organizations retain or increase market share, increasing sales or revenues
